Frequently Asked Questions
Everything you need to know about our curated vintage collections.
How do you verify the authenticity of vintage designer items?
Every piece at Mouse's House Antiques undergoes a rigorous multi-step inspection process. We verify labels, hardware, stitching, and material quality against historical archives to ensure 100% authenticity.
What is the condition of your antique clothing and accessories?
Since our items are pre-loved, they range from 'Excellent' to 'Gently Worn' condition. We provide detailed descriptions and high-resolution photos for each listing to highlight any unique vintage character or minor imperfections.
Do you offer international shipping?
Yes, we ship our vintage treasures worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties.
What is your return policy for one-of-a-kind pieces?
We offer a 14-day return window for most items, provided they are returned in their original condition with all security tags attached. Due to their rare nature, certain high-value archival pieces may be final sale.
How should I care for my vintage fashion purchases?
Antique fabrics require delicate care. we recommend professional dry cleaning for most items and suggest storing garments in breathable cotton garment bags away from direct sunlight.
Can I reserve an item before purchasing?
Because our inventory consists of unique, one-off pieces, we operate on a first-come, first-served basis and cannot hold items without a completed transaction.